Privacy Policy
Your Privacy Matters to Us
SmartElectric is committed to protect your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and manage personal information.
SmartElectric operates from 101 Collins Street, Melbourne, VIC 3000, and has over 10 years of experience providing heating and cooling solutions across Melbourne and throughout Victoria.
1. How SmartElectric Collects Personal Information
SmartElectric collects personal information that is reasonably necessary for the operation of our business and the delivery of our services. The types of personal information we may collect include:
Name
Residential or service address
Phone number
Email address
Details relating to heating and cooling systems.
Information you provide when requesting a quote, service, or enquiry.
Personal information is generally collected directly from you via phone, email, website enquiry forms, or in-person communication.
We do not knowingly collect sensitive information unless required by law or with your explicit consent.
2. Use of Personal Information
SmartElectric uses personal information for purposes directly related to our business activities, including:
Responding to enquiries and communication requests.
Providing quotes, upgrades, servicing and technical advice.
Scheduling appointments and managing customer relationships.
Improving our services and customer experience.
Complying with legal and regulatory obligations.
We will not use personal information for unrelated purposes to our heating and cooling services without your consent.
3. Disclosure of Personal Information
SmartElectric does not sell, trade, or rent personal information.
We may disclose personal information only where reasonably necessary, including:
To licensed technicians, contractors, or service partners engaged to carry out work on our behalf.
Where required or authorised by law.
To comply with a court order or lawful request.
Any third parties handling personal information are required to comply with confidentiality and privacy obligations consistent with this policy.
4. Direct Marketing Communications
SmartElectric may use personal information to provide customers with service updates, seasonal offers or information relevant to our heating and cooling services. You will only receive marketing communications where permitted under the Privacy Act. You may opt out of marketing at any time by contacting us or using the unsubscribe option provided in communications.
5. Accuracy of Personal Information
SmartElectric takes reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up to date, complete, and relevant. Customers are encouraged to contact us if their personal information changes.
6. SmartElectric Keeps Your Data Secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely using physical, electronic, and administrative safeguards. Access is restricted to authorised personnel only. When personal information is no longer required for business or legal purposes, we take steps to securely destroy or de-identify it.
7. Access and Correction to Personal Data
You have the right to request access to the personal information SmartElectric holds about you and to request correction of any inaccuracies. Requests for access or correction should be made in writing. We will respond within a reasonable timeframe and may require verification of identity before processing requests.
8. Website Analytics and Cookies
Our website may collect limited, non-identifiable information such as IP addresses, browser type, and pages visited for analytics and site improvement purposes. Cookies may be used to enhance user experience. You may disable cookies in your browser settings, though website functionality may be affected.
9. Overseas Disclosure of Personal Data
SmartElectric does not routinely disclose personal information to overseas recipients. If such disclosure becomes necessary, we will take reasonable steps to ensure compliance with APP requirements.
10. Privacy Complaints and Enquiries
If you have concerns about how your personal information is handled, or wish to make a privacy complaint, please contact us directly. We take privacy concerns seriously and aim to resolve complaints promptly.
We Appreciate Your Time at SmartElectric
Your trust and data security are important to us. If you have any queries, our team is available at (03) 9653 7465, via email at info@smartelectric.au, or swing by 101 Collins Street, Melbourne VIC 3000.
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